Posts Tagged ‘innovation’
NHS Choices have a new hospital rating tool 11th Aug 09
Just discovered (via Twitter) that NHS Choices have released a new tool for users to rate hospitals. Fantastic. Government should embrace user generated content more often than it does, and feedback on Hospitals is a great application for it — but their implementation could do with a bit of tweaking.
First: the tool has been implemented as a new feature within the existing NHS choices website. Its design is clean, but very text heavy. This is not helped by the use of very long titles in the sidebar boxes that contain statistics — including the user-generated stuff — about the hospital you’re viewing. I suspect that they are this long because of a desire to make it ultra-clear which content is drawn from official statistics, and which is user-generated.
That’s a reasonable concern, but the site as it stands smacks of paranoia. I think that most people can tell which bits are official and which aren’t, even if the bits are in the same box. The distinction between “75% of people would recommend this hospital to a friend” and “1.33 MRSA infections for ever 10,000 bed stays” is obvious. There’s also a very strange chart in the user-generated sidebar: it appears in the middle of a sentence. I’d call myself a fairly seasoned web user, but even I found that confusing. It just looks broken.
Second: the comments aren’t prominent enough. They’re too far down the page, and relegated to a sidebar. They’re one of the most useful parts of the page — personal stories will always speak louder than dry statistics — so I’d give them a bit more importance, and put them in the main content area, beneath the hospital’s description. As well as being more prominent, it’s more consistent with how comments are usually presented.
If you click through to read all the comments, you find that they are presented in exactly this way on the next page, which is excellent: it displays all the comments in a way that makes it easy to absorb the ratings at a glance, summarises them right at the top of the page and has a prominent call to action for people who want to post feedback. Even more important than that, it has replies from the hospitals, which is fantastic. Government forays into the social web rarely ever result in real two-way communication. To see it being done is encouraging.
In short — despite being a bit rough around the edges — this is a nice bit of work, and definitely a big step in the right direction.
Comment on the Power of Information Taskforce's report 11th Feb 09
The Power of Information Taskforce have been figuring out how to liberate public sector information, how to facilitate better use of the modern, social web in government, and how to support the efforts of those outside government who are doing worthy things. All in all, they’re a great bunch of people, doing great work. They’ve just published their draft report. This is notable for two reasons.
First, the report has been published using Commentariat, a WordPress theme from the folks at DIUS that makes it easy to browse and comment on big documents. It is fantastic — it really works well — and you’d never know it was WordPress, unless you checked. It’s a great example of WordPress’s flexibility.
For me, this informal consultation exercise is characterised by its ease. I read the report online. When I had something to say, I could just fill out the comment box. I could read other people’s comments, which helped to clarify my own thoughts. The PoI team have been posting comments too: responding to people, thanking them for their feedback, letting us know when they’ve made changes. Brilliant. It’s a real conversation between people who genuinely want to seek out ideas. It stands in stark contrast to the process of formal consultation, which is stifled, slow, more or less one-way, and frequently happens after all the important decisions have already been made. This exercise couldn’t be more different: agile, easy, conversational and public. I have no doubt that the report will be better because of it.
Second, the report itself is great: it hits all the right boxes. Be active in other people’s networks. Make sure civil servants have decent ‘net access — it’s astonishing how many of them are so filtered that they’re almost useless. Support third sector developers. Invest in innovative new ideas, even if they’re high risk. Liberate geodata from burdensome licensing and fees. There are 25 recommendations in all, and they’re all great.
If you have some time, read the beta report and leave some comments. It’s a great document, and great opportunity to get your thoughts in front of people who will listen.
Innovation in Government: SchoolClosures.org.uk 3rd Feb 09
I was at the UKGovWebBarcamp last weekend, and among the talks I attended was one by the Directgov Innovate team. This team has been recently formed, and is a really good development. In their own words:
Directgov have created the innovate.direct.gov.uk developer network to inform the greater developer community about available resources, to provide a platform to connect with one another, and to showcase new ideas with the aim of supporting and encouraging innovation.
Over time we will provide content feeds and API’s allowing people to develop new and interesting ideas and applications for use by the greater community.
Among my questions was: what will this team actually do? I was very glad to hear that they plan to develop new sites, make APIs, make data available to people and create a community of developers who are interested in this field. Great. This is just what’s needed. What’s even better is that they’ve already delivered on that promise.
Yesterday, Tom Watson tweeted that we should have a site where people can check to see if their school is closed. Brian Hoadley and Paul Clarke at Directgov took up the challenge, and just a couple of days later, launched a new site: SchoolClosures.org.uk.
It’s pretty rough around the edges: there doesn’t seem to be much RSS support, and there’s no access to the underlying data, and — well — it doesn’t tell you whether your school is closed… but it is still useful, and it’s very impressive that it appeared so quickly, and with such little prompting.
Kudos to all involved — this is a fantastic and very encouraging start.